Copier Technician

Responsibilities:

• Install, maintain, and repair copier machines and related equipment.
• Perform routine servicing, such as cleaning, replacing parts, and ensuring optimal performance.
• Address mechanical issues like paper jams, misfeeds, or print quality problems.
• Diagnose software and hardware problems reported by customers.
• Provide solutions for issues related to printing, scanning, copying, and connectivity.
• Guide customers through troubleshooting steps remotely or on-site.
• Complete service reports, logs, and records to document issues, actions taken, and resolutions.
• Maintain accurate records of maintenance schedules, parts replaced, and customer interactions.
• Proficiency in diagnosing and repairing copier machines and related hardware.
• Knowledge of software drivers, firmware updates, and configuration settings for copiers.
• Basic understanding of network printing and connectivity (e.g., Wi-Fi, Ethernet).
• Ability to analyze issues, identify root causes, and implement effective solutions.
• Strong attention to detail to ensure problems are fully resolved.
• Excellent communication skills to explain technical issues to non-technical customers.
• Patience and professionalism when dealing with frustrated or inexperienced users.
• Ability to manage multiple service calls, prioritize tasks, and meet deadlines.
• Maintain accurate documentation for all service actions.
• Diagnostic tools for copier machines.
• Replacement parts (e.g., toner cartridges, rollers, belts).
• Software tools for firmware updates and configuration.
• Travel to customer locations to perform repairs and maintenance.
• Assist customers over the phone or via remote desktop tools.
• Occasionally work in an office setting to document service actions or prepare equipment.